Execution Performance Habits (EPH-12)

Habits aren’t "knowledge" and they aren’t "culture." They are the specific actions we take every day, built through consistent practice and feedback.

Habits aren't subjective or role dependent how they are demonstrated depends on context, but they are for everyone every day.

Environment: More Energy

The six environment performance habits create a low-threat world where enabled employees choose to give their discretionary effort. Where these habits are embedded employees deliver discretionary effort, take opportunities for development and have high retention rates.

High energy begins with safe to try, an environment in which you won't be blamed for trying.

• E1: Simple and True – Say it simply. Say it kindly. Leave true impressions.

• E2: Be Open – Show the lot. Invite the truth. Keep doors open.

• E3: Own Mistakes – Apologise promptly. Fix the wrong. Stay humble.

The discretionary effort is amplified when it is worth trying ie the contribution will be heard, respected and credited.

• E4: Really Listen – Listen first. Speak second. Hear what matters.

• E5: Value Others – Value the person. Respect the voice. Encourage all.

• E6: One Team – Share the credit. Speak well of others, always. Let others lead.

The Execution Logic

In a world where external direction is provided, sufficient capability is available and a shared commitment (a why) is established, these 12 integrated habits serve as the operational engine to drive performance.

By balancing the Environment habits that provide the safety to take personal risks with the Performance habits that ensure high accountability and clarity, the framework eliminates the friction of misalignment. This integration ensures that high engagement does not decay into comfortable consensus, nor high clarity into rigid micromanagement.

The result is a high-output system characterised by low waste, razor-sharp effectiveness and the unlocked discretionary effort required to step up and deliver.

Performance: Less Waste

The six performance habits create the structural discipline required for high-performance execution. Our research shows that where these habits are present very little effort is wasted, performance is consistent and continuously improving.

The first three unlock performance today:

• P1: Crystal Clear – Define the goal. Confirm the standards. Agree the timeline.

• P2: Make it Happen – Fully commit. Secure resources. Flag risks early.

• P3: Own the Result – Own the outcome, win or lose. Learn the lesson, share it. Find ways.

The second three unlock performance tomorrow:

• P4: Face Facts – Accept tough truths. Share bad news. Discuss elephants.

• P5: Hungry for Better – Get feedback. Learn from mistakes. Master your craft.

• P6: Keep Your Word – Promise what you will deliver. Never forget. Deliver what you said.